Privacy Policy


Privacy Policy for GlamCollection

Effective Date:
Last Updated:
Approved By


1. Introduction

[Company Name] (referred to as “we,” “our,” or “us”) is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, purchase products, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.


2. Information We Collect

We collect different types of personal information depending on how you interact with our website and services. The data we collect may include:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (credit/debit card details)
  • Account login credentials (username and password)

b. Non-Personal Information

  • IP address
  • Browser type and version
  • Operating system
  • Usage data (e.g., time spent on our site, pages visited)
  • Referring website or social media page

c. Transactional Information

  • Purchase history
  • Items added to cart
  • Payment transaction details

d. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities. This helps us enhance user experience, analyze site usage, and show personalized advertisements.

You can manage cookie preferences through your browser settings.


3. How We Use Your Information

We collect and process your personal information for the following purposes:

a. To Provide Services

  • To process and fulfill your orders
  • To deliver products to your shipping address
  • To provide customer support and respond to inquiries
  • To manage your account and preferences

b. To Improve User Experience

  • To personalize your shopping experience
  • To display relevant product recommendations
  • To improve our website functionality and design

c. For Marketing and Promotions

  • To send you marketing emails, newsletters, and promotions (with your consent)
  • To show you personalized ads on third-party websites or social media platforms
  • To conduct surveys, contests, or promotions


d. For Legal Compliance and Security

  • To prevent fraud, unauthorized access, and violations of our policies
  • To comply with applicable laws, regulations, and contractual obligations
  • To protect the security and integrity of our website and business operations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your data with third parties under the following conditions:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing transactions, and delivering products. These providers are contractually obligated to protect your personal data and only use it for the purposes we specify.

b. Payment Processors

We use PCI-compliant payment processors to handle your payment transactions. These third-party processors will have access to your payment details but are prohibited from using it for any other purpose.

c. Business Transfers

In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and changes to your personal data's handling.

d. Legal Requirements

We may disclose your personal data if required to do so by law or in response to valid legal requests (e.g., court orders, subpoenas).


Outside of these strict conditions we will never share your data.


5. Your Rights and Choices

You have several rights regarding your personal data, including:

a. Right to Access

You may request access to the personal data we hold about you at any time.

b. Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request corrections or updates.

c. Right to Deletion (Right to be Forgotten)

You can request that we delete your personal information, subject to any legal obligations that require us to retain certain data.

d. Right to Data Portability

You may request a copy of your personal data in a commonly used format, and we will facilitate its transfer to another service provider if technically feasible.

e. Right to Withdraw Consent

You can withdraw your consent to receive marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.

f. Right to Object to Processing

You have the right to object to certain types of data processing, such as for marketing purposes.


6. Data Security

We take the protection of your data seriously and implement appropriate technical and organizational measures to secure your personal information. These include:

  • Encryption: All sensitive data, including payment information, is encrypted both in transit and at rest.
  • Access Controls: Only authorized personnel with specific roles have access to your personal data.
  • Secure Payment Processing: We use PCI-DSS compliant payment processors to ensure secure transactions.
  • Regular Audits and Testing: We perform regular security assessments, including penetration testing, to identify vulnerabilities.

Despite our efforts, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. However, we are committed to notifying you of any security breaches as required by law.





7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When personal data is no longer needed, it will be securely deleted or anonymized.



8. International Data Transfers

If you are located outside of [Company's Location], your personal information may be transferred to and processed in countries that have different data protection laws. We will take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.


9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.


10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any significant changes will be communicated through our website, and we encourage you to review this page periodically.


12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

  • Email: [Insert Contact Email]
  • Phone: [Insert Contact Phone Number]
  • Mailing Address: [Insert Business Address]





Acknowledgment
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

This Privacy Policy is compliant with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable.



FAQ Section

How long does home delivery take?

We offer various delivery options. Please refer to the table below for estimated times and costs.

Who is our delivery partner?

We use Royal Mail for most deliveries. For orders over 30kg, we use FedEx.

Why is there a delivery charge on my order if standard delivery is free?

If you’ve selected express or next-day delivery, a charge will apply and be shown at checkout. We use Royal Mail for all standard deliveries, and the costs reflect their rates.

I haven’t received a dispatch email or order confirmation – what should I do?

Dispatch emails may take up to 48 hours. Please check your spam folder. For assistance, contact our support line, available in the UK and USA from 8 am to 9 pm BST.

Why doesn’t the website indicate that parts will be delivered by the branch?

In some cases, items may be sourced from multiple locations. If this applies to your order, you’ll receive an email with specific delivery details.

Can I collect my order from a local store?

Yes, you can choose to collect your order from a nearby store or a secure locker. Simply enter the address at checkout.

Do you deliver on weekends?

Standard delivery operates Monday to Friday. Weekend delivery options are available at an additional cost.

Can you confirm receipt of my return?

We recommend using recorded or special delivery for returns to track your item. With standard delivery, we cannot confirm its status during transit.

How long does it take to process a refund?

Refunds are processed within 14 days of receiving the item in brand-new condition. If you haven’t received your refund within this period, please contact us atsupport@GlamCollection.org.

Who covers the return postage?

A prepaid label will be provided where applicable.

Why haven’t I been refunded the original delivery charge?

Delivery costs for special, recorded, or private courier options are non-refundable. In these cases, please contact the courier for assistance.

Do you offer a VAT discount for non-EU customers?

No, we do not offer VAT discounts. For assistance with USA orders, please emailDeliveryUSA@GlamCollection.org.